THE LUXURY OF WOOL

ABBEYCO

Footer Privacy Policy

Privacy Policy

This Privacy Policy describes how AbbeyCo (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from abbeyco-london.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms of service, and protect the Services, our rights, and those of our users.

What Personal Information We Collect

Information You Provide Directly

Information you directly submit through our Services may include:

  • Contact details: name, address, phone number, and email.

  • Order information: billing and shipping addresses, payment confirmation, contact details.

  • Account information: username, password, and security data.

  • Customer service details: any information you provide when contacting us.

You may choose not to provide certain information, but doing so may prevent you from using specific Site features.

Information Collected Automatically

We may automatically collect information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies.
This may include device data, browser type, IP address, and usage activity.

Information from Third Parties

We may receive information about you from:

  • Vendors and service providers who help operate our Site (e.g., Shopify).

  • Payment processors to process payments securely.

  • Analytics and marketing partners to help improve performance and tailor experiences.

All third-party data is handled according to this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your data to:

  • Process payments and fulfill orders.

  • Manage your account and order history.

  • Send transaction-related updates.

  • Facilitate returns, exchanges, and shipping.

We may also enable Shopify to link your Abbeyco account with other Shopify services you use, per their Privacy Policy

Marketing and Advertising

We may use your data for promotional messages or personalized ads, consistent with GDPR Article 6(1)(f).
You can opt out of marketing emails anytime.

Security and Fraud Prevention

We use your information to detect and prevent fraud, secure your account, and protect our customers and systems.

Customer Support and Service Improvement

We use data to respond to inquiries, improve service quality, and personalize your experience.

Cookies

We use cookies to operate and enhance our Site, remember your preferences, and analyze performance.
Learn more at Shopify Cookie Policy.

You can disable cookies in your browser, but this may affect certain Site functionalities.
We also recognize Global Privacy Control (GPC) signals to honor your privacy preferences.

How We Disclose Personal Information

We may share your personal information with:

  • Vendors performing services for us (IT, shipping, customer support).

  • Business and marketing partners.

  • Affiliates within our brand group.

  • Legal authorities if required by law.

  • In case of mergers, acquisitions, or business transitions.

We have not and do not disclose sensitive personal data without your consent.

Third-Party Websites and Links

Our Site may contain links to other websites. We are not responsible for their privacy or security practices.
Please review their policies before sharing your information.

Children’s Data

Abbeyco does not knowingly collect data from children under 16.
If you believe your child has provided us information, contact us to request deletion.

Security and Data Retention

While we apply reasonable security measures, no system is 100% secure.
We retain data only as long as needed to fulfill our obligations, comply with laws, or resolve disputes.

Your Rights

Depending on your location, you may have the right to:

  • Access or delete your data.

  • Correct inaccurate data.

  • Request a copy (data portability).

  • Opt out of data sharing or targeted ads.

  • Withdraw consent or restrict processing.

You can exercise your rights by contacting us at support@abbeyco-london.com.
We will verify your identity before processing requests and respond within applicable legal timeframes.

International Users

Your data may be transferred and processed outside your country of residence, including by third parties that support our operations.
For transfers out of Europe, we rely on the EU Standard Contractual Clauses or similar frameworks ensuring adequate data protection.

Contact

If you have any questions or concerns regarding this Privacy Policy, please contact us at:
📧 support@abbeyco-london.com